Why do you need the Call Center module

To handle more requests from clients

To efficiently distribute calls between employees

To see the whole picture of communication between employees and clients

Features

of Binotel Call Center

Smart rules for
distributing incoming calls

You choose the most convenient option for receiving calls, considering the specifics of your business:
Distribution of calls to a group of operators,
Alternate distribution,
Random distribution,
Distribution to the operator with the least number of incoming calls,
Distribution to the operator whose line is free longer than others,
Distribution by priority/level of competence of operators,
If all operators are busy, the call is queued.

Operator's
statuses

"Active", "Inactive", "Break", etc. They inform you about the operator's readiness
to receive calls right now.

You also have access to reports on the duration of the operator's stay
in each status.

Analytics
and reports

You see the whole picture of call handling with ready-made reports on employee productivity and operator workload during the day.

The "Supervisor" feature

It will help to adapt new employees to the line. Experienced colleagues will be able to quietly join the conversation, support and, if necessary, guide the conversation in the right direction.

Real-time monitoring
of queues

You see the queue of incoming calls and how long clients have been waiting
for an answer.

In addition, information about the workload of operators and their
statuses is displayed.

Tariffs

for Binotel Call Center

License for the
Call Center module

3,5 euro/month

for one employee

Use the Call Center module with Pro and Enterprise packages.
Connect call center features to employees who work with calls.

Smart approach to sales
and client service

minutes

to connect
Call Center

to the efficiency
of work with calls

types

of smart call
distribution

ready-made
CRM integrations

Why do you need the Call Center module

Smart approach to sales and client service

Smart approach to sales
and client service