Basic functions of VPBX

Function in the package

What does it give you

Combining city and mobile numbers of the company into a single telephone network

Each employee calls all mobile and landline numbers of the company through a telephone set at his workplace. All company numbers become multichannel. Organized work of employees.

Multi-channel support: multiple simultaneous conversations one at a time tel. number

You can always be reached by phone. You are not losing customers. Several employees can talk on one phone number at the same time.

Audio recording
of all conversations

All agreements between managers and customers are recorded. Employees work more efficiently. Resolving disputes and training new employees is much faster and easier.

Lost Call Prevention System

You are not losing customers. All incoming calls are automatically recorded and monitored. You do not have forgotten and lost calls even after hours and weekends.

Voice information 24/7

Did you know that only 30% of the time is working? The rest is non-working hours and weekends. Voice greetings can help keep customers informed and retained when you're not at work.

Personal telephone lines of employees associated with company numbers

Employees receive and make calls on their internal lines. It is on the basis of internal lines and groups formed most of the functions of the virtual PBX. Starting with audio recording of conversations and ending with smart scenarios for distributing calls during working and non-working hours.

Learn more from a Binotel expert

He will not be intrusive, he will answer questions
and will surely save you time.

The Big Picture, statistics and data for all conversations

You know how your employees work and see the overall picture of the work of the entire company. Ready-made statistics of all calls, each department or employee is formed into convenient reports.

Dialing and transferring a call in one click

All phone numbers in your My.binotel account, in your CRM, as well as on websites in the browser become active. If you have, for example, 5 managers who make 200 calls a day - saving time on dialing numbers will be more than 4 hours!

Trends in customer activity and employee performance

Ready-made indicators on the dynamics of growth (or decline) in the work of the company compared to the previous week. Call volume, employee productivity, outgoing call data.

Integration of Binotel telephony into your

Information about the customer when calling;
Quick creation of a customer card for incoming calls;
Binding "customer-employee";
One-click dialing from a customer card in CRM;
Customer call history in CRM system (AmoCRM, Bitrix24, Terrasoft bpm'online, 1C, OneBox, Pipedrive, My Warehouse, SalesForce).

We have ready-made solutions for integration with 70+ major CRM systems. Also, Binotel virtual PBX can be integrated with any web-CRM system.

Mini CRM Binotel

Basic CRM functions are available in My.binotel personal account: one-click call; opening a customer card for an incoming call; convenient filling of customer data during a call; saving the entire call history in the customer card; creation of tasks and their control.

Personal
SMS sending

A fast and convenient way to send SMS messages to a customer. Employees can send SMS to customers directly from their personal My.binotel account. In two clicks, you can send a message with both template and unique text.

Learn more from a Binotel expert

He will not be intrusive, he will answer questions
and will surely save you time.

Free communication between employees

Virtual PBX Binotel™ works via the Internet, so internal communication for all employees is free, regardless of their location.

Reducing the cost of outgoing calls up to 70%

The system analyzes the direction of your call and automatically selects the phone number (landline, mobile, cities of another country) from which it is most profitable to make a call.

Binotel plugin for Chrome - telephony in the browser

Work with calls is more efficient: quick access to recent and lost calls, convenient transfer of a call to an employee's internal number, viewing customer activity.

GetCall -
active call request widget on your site

Up to 50% more hits from customers from your site. You do not lose call orders. The system automatically controls the entire process.
Without crashing. 24/7.

Binotel Call Tracking -
a service to increase the effectiveness of advertising

Binotel Call Tracking will help you determine which advertising campaigns bring in the most calls and redistribute your budget towards the most efficient.

Binotel Call Center module

More options when processing calls: smart rules for incoming distribution, operator statuses, reports and analytics for all calls, the “Supervisor” function and much more.

Interactive voice menu (IVR)

A well-configured IVR delivers the employees from the need of receiving a lot of the same types of incoming calls and constantly switch subscribers to different employees.